We only use premium imported products from USA, France, Australia and UK. Our oils from USA and our wax products from Australia. We purchase our products from authorized and registered distributors, who follow a strict guideline to import products sealed in their original packaging. Our facial skincare products are directly sent from Phytomer Hongkong distributor by trackable channel. You can be assured that at Kocoon Spa, we have high standards in terms of products used, and unlike other spas, we also do not dilute them in cheaper products.
It depends on the period. Just before holidays tend to be the big rush!
In general, to ensure that your preferred time is available we recommend booking a couple days in advance. Weekends tend to be busier, thus, we recommend to book as early as possible. If your time is flexible, then you may be able to book your service the day before or even on spot.
We love it when a client walks in by surprise and we can accommodate him /her!
If a therapist is not available at that time, we are happy to some warm tea, and access to our wellness library to relax while waiting. If your time is limited, just send us a message on WeChat or call us, and we will let you know immediately when is the next available slot.