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Help Center

FAQ

About Kocoon's story

What does the name Kocoon stand for?

What does the logo represent?

Who are the founder of Kocoon spa?

What makes the price of a treatment?

General Inquiry

Where is Kocoon spa located?

How can I make a booking?

Are your products real? I heard in China there is a lot of fake.

How much in advance should I make a booking?

Can I walk in for a service?

Can I make a group booking?

Can I rent the venue for an event or collaborate with Kocoon to use part of the space?

I don't speak Chinese, will it be OK?

Can I park my car?

Can I come by subway or bus?

What if I'm not satisfied with the service or treatment?

How clean and hygienic are your treatment procedures?

Waxing

What is waxing?

What kind of wax do you use?

Why should I choose a “painful” method such as waxing over other non-permanent hair removal methods?

What is “double dipping"?

Is waxing available for men as well?

Are there any health conditions that I need to disclose before my appointment?

About Bikini Waxing (ladies only, sorry gentlemen!)

Does a Brazilian wax hurt?

I don’t mean to be so fashionable, but what is the dress-code for a Brazilian wax?

Do I have to wait the end of the growth of my hair before each waxing?

It is not a torture but I want to make it fast, how long does a bikini waxing take?

What if I am pregnant? Should I still turn up for my appointment?

Why choose Kocoon spa?

Why our therapists are the best?