Help Center

We named our Spa Kocoon, because we wanted our guests to feel like inside a cocoon when they step in. We also like the concept of "cocooning", feeling cosy, homy and cuddly. That is how we designed our space, to make you feel as if you were visiting someone's home. Kocoon's atmosphere is not intimating but small and intimate. When you step out, we want you to feel like a butterfly, ready to fly!

The logo was imagined and designed by our dear friend and artist LUO SU. She imagined 3 eggs, as the beginning of life. Each egg has a specific color; Green for plants and trees, blue for the sky and water, and brown for the earth. 

1. Product cost: We buy our products for treatments, at the same price than you would buy it in retail stores overseas. The reason of our hight product cost is due the distributor having to quote high enough to compensate for the high importation barriers. This is why so few product lines are presented in China, the investment it requires is a huge hurdle to enter the market, and only the big ones can make it. 

2. Studio supplies: To keep our hygiene standards high, our treatments include all kinds of studio supplies from disposable sheets to cotton pads. For example: For each waxing customer, we open an individual pack of tools. Everything that is metal has been sterilized through several steps beforehand, and everything else is discarded after being used. This adds to the material cost of the treatment but also to the time of preparation. 

3.Staff cost: We believe in the importance of recovery time and nurturing a rich private life and thus, we practice what we preach! Our team enjoys holidays, 2 days off each week, an attractive compensation system and incentives. The days normally dont exceed 8 hours. We make sure to protect our therapists with enough resting time between spa treatments and no more than 3 massages in the same day. This reflects on the quality of the treatment: If a therapist is happy, peaceful and rested, she will be fully present in the treatment and you will also feel happy, peaceful and rested. 

We are conveniently located on Sanlitun South Road. Check out our map and location here

3 simple ways to book here

We only use premium imported products from USA, France, Australia and UK. Our oils from USA and our wax products from Australia. We purchase our products from authorized and registered distributors, who follow a strict guideline to import products sealed in their original packaging. Our facial skincare products are directly sent from Phytomer Hongkong distributor by trackable channel. You can be assured that at Kocoon Spa, we have high standards in terms of products used, and unlike other spas, we also do not dilute them in cheaper products. 

It depends on the period. Just before holidays tend to be the big rush!

In general, to ensure that your preferred time is available we recommend booking a couple days in advance. Weekends tend to be busier, thus, we recommend to book as early as possible. If your time is flexible, then you may be able to book your service the day before or even on spot. 

We love it when a client walks in by surprise and we can accommodate him /her!

If a therapist is not available at that time, we are happy to some warm tea, and access to our wellness library to relax while waiting. If your time is limited, just send us a message on WeChat or call us, and we will let you know immediately when is the next available slot. 

We are a boutique spa with a small team of passionate therapists, focused on quality of service rather than quantity. Thus, we do not take bookings beyond 4 guests at a time.

For 8 years, Kocoon spa has co-hosted more than 100 events & workshops with practitioners from around the world. Our mission is to be a platform and build a community around health & wellness. 

We are more than happy to discuss how we can work together. Please send an email here, with a maximum of details and we will reply to you in a reasonable time. 

Our front desk staff is fluent in English and will always be on hand to assist you, and communicate with the therapists about your treatment preferences. Furthermore, the therapists are trained in basic English and will be able to understand simple requests. 

If you are coming with a driver, feel free to pass the phone to our front desk staff so we can communicate with the driver. 

Yes there is a parking at the ground floor and in the basement of the building. 

Price is: 

8RMB / hour for ground floor parking

6RMB / hour for basement parking

Yes!

Subway Line 6: Dongdaqiao station, Exit B, then walk 10-15 minutes. 

Bus Stop: No. 43

Waxing is a non-permanent hair removal method, which removes the hair from the root. “Non-permanent” means 3 to 4 weeks of freedom without hair growth. First, a thin layer of wax is spread over the skin. Second, a paper strip with the gold strip wax (not for sensitive areas) is pressed on top and ripped off with a quick movement against the direction of hair growth. Almost any area of the body can be waxed, including eyebrows, bikini area, legs, arms and feet.

At Kocoon Spa, we use different products depending on the waxing area, all products used are premium imported products - from the wax to the lotions used:

Gold strip wax: Con­tains the sooth­ing ben­e­fits of Chamomile and the finest grad of gold Micro Mica, for extra gen­tle wax­ing and no skin drag.

Rose hard wax: Con­tain­ing chamomile and rose, the creamy wax is excep­tional for sen­si­tive areas — per­fect for Brazil­ian waxing!

First, you will not suffer when you will be waxed. Waxing is just a little bit of discomfort, it’s not a massage but it’s not a torture too.
Try it with Kocoon Spa therapists, and you will be surprised!
There are two important benefits of waxing :

1. Waxing is highly affordable and it lasts longer (3 – 4 weeks) as compared to other hair removal methods such as shaving.
2. Waxing also works as a gentle exfoliation to remove dead skin cells and leave your skin soft and supple!
   

Double dipping is when a stick is used to apply wax and then placed back into the pot of wax again to apply more wax.
We need not be telling you how important hygiene is during waxing. At Kocoon Spa, we’ve made hygiene our absolute mantra. There is absolutely No Double Dipping – and spatulas are discarded after each use. All metal tools are sterilized and packaged for individual use.

Waxing is not only a « woman stuff ». We have many male customers coming for waxing, as part of their general maintenance and grooming, and we praise that! Whether you are an athlete or not we highly suggest you the special Gentleman’s Waxing Package .

Yes, please inform our Spa Advisor if you have been applying/ consuming any Accutane, Retin A, AHA, glycolic acid or supplements, have any skin allergies and/or have undergone Chemotherapy or radiation treatments. Consumption of supplements will affect your skin condition, which may thin your skin, leading to skin burn during/ after waxing service.
Here is our Wechat to inform our Spa Advisor: Kocoon_spa

· Basic Bikini Line

Hair is removed from out­side the panty line.
· Brazil­ian
Leaves a ver­ti­cal strip in front. Hair is not removed from the labia. Hair may be removed from the peri-anal area .
· Play­boy 
All hair is removed from labia, all hair may be removed from the peri-anal area, and only a nar­row strip is left in the front.
· Sphinx 
It’s all taken off. Every­where. Every­thing. Bald.
· Betweeny Wax 
Hair is removed from the peri-anal area.

There will be some level of discomfort, especially if it is your first time, however, it is tolerable. But not to fear, to make your first waxing experience the most comfortable experience ever, Kocoon Spa has provided a SOS Kit. It includes: A relaxing music during the treatment, the right to hold the hand of our therapist, and a cup of herbal tea at the end of the waxing service to reward you for bravery.

First, you will need to remove your bottom apparel. We will leave you private time to undress and provide individual sanitary napkins.

Feel free to ask for for a disposable tongas if you feel more comfortable.

It is not necessary to wait the end of the growth of your hair, it won’t be convenient for you. You can go for a Brazilian wax when there is approximately a 6mm hair length and as long as you are not menstruating. Typically, most people will have their service done between 4-5 weeks from their last service.

It takes approximately 15 – 30 minutes for a service to be completed, depending on the amount of hair required to be removed and also your preference – some like it fast, some like it slow and nurturing.

It is best to consult your doctor first before you have your service done, but it is generally safe to have your service done after your 1st trimester. Otherwise, you don’t need to be on your stomach during the waxing.

We have been wax­ing for 8 years! We offer you an expert and clean waxing each time. Receive the best wax­ing per­for­mance with our expe­ri­enced cer­ti­fied tech­ni­cians. Hygiene is our pri­or­ity and we open a fresh indi­vid­ual tool pack­age for each cus­tomer. All metal imple­ments are ster­il­ized in controlled environment and following a strict hygiene protocoles, and all dis­pos­able items are dis­carded after each use.

They know as women it is not the best moment of your day…Please do let us know if it is your first time, so the technician can provide you with more tips about waxing.
More seriously, it takes a skilled therapist to remove the hair around such a sensitive area and to perform a clean wax job. All our therapists have a strict training bootcamp during 4 weeks before servicing their first customer and will practice on models until it’s perfect.