Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Pinterest Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Spa Etiquette

Business Hours

Tuesdays & Wednesdays: 10:30AM-8:30PM

Thursdays: 10:30AM-21:30PM

Friday - Sunday: 10:30AM-20:30PM

 

Kocoon Gift Certificates

A spa gift is a great way to pam­per your loved ones! All treat­ments are avail­able in gift cer­tifi­cates, valid 1 year. Gift cer­tifi­cates can be com­bined with spa prod­ucts. Feel free to ask us for rec­om­men­da­tions or visit our online shop to purchase your gift certificate. 

 

Prices

Kocoon reserves the right to mod­ify, dis­con­tinue or raise prices on cer­tain treat­ments with­out prior notice.

 

Reser­va­tions

We encour­age you to sched­ule your appoint­ment in advance to ensure your pre­ferred treat­ment on appoint­ment time is available.

Call or mes­sage our Spa Advi­sors dur­ing busi­ness hours:

  • (86) 137 179 434 06
  • Wechat: Kocoon_spa
  • Email



Check-in punc­tu­al­ity

We rec­om­mend arrival 15 min­utes before your sched­uled appoint­ment so you can relax in the lounge-as a pre­lude to your spa treatment.

In our desire to be effec­tive and fair to all of our clients and out of con­sid­er­a­tion for our ther­a­pists’ time, we have adopted the fol­low­ing policies:

Late arrivals: If you are late, we may be forced to shorten your appoint­ment time or resched­ule your ser­vice. Full price will be applied.

Can­cel­la­tions: No shows and last minute can­cel­la­tions cost a ther­a­pist time and money. We appre­ci­ate if you can con­tact us at least 3 hours prior to your book­ing time so we have a chance to rebook your spot.

Repet­i­tive late can­cel­la­tions: We try not to ask for can­cel­la­tion deposits upon book­ing, on the other hand, after 2 late can­cel­la­tions recorded or a no show, a 50% can­cel­la­tion deposit will be required for us to guar­an­tee your next booking.

 

Health con­di­tions

Please let us know if you have any health prob­lems such as high blood pres­sure, injuries or if you are preg­nant as some treat­ments may not be suit­able. If you are preg­nant, we advise you to seek the advise of your doc­tor prior to your spa visit, as some treat­ments may be unsuitable.

 

Before your treatment

To allow us to safely deliver our ser­vices by min­i­miz­ing any risk of injury, and to ensure we pro­vide you with the best ser­vice and treat­ment pos­si­ble, we will ask you to fill in a con­fi­den­tial form before your first facial or mas­sage with us.

 

Dur­ing your massage

You may undress com­pletely or wear our dis­pos­able under­wear. In both cases, our ther­a­pist will keep your body cov­ered with tow­els dur­ing your massage.

 

After your massage

The mas­sage will improve your blood cir­cu­la­tion and stim­u­late the detox­i­fi­ca­tion process. We rec­om­mend you drink plenty of water so that your body can flush out all the tox­ins and pre­vent dehydration.

 

Respect

In order to ensure that Kocoon is a tran­quil envi­ron­ment, please turn your mobile on silent mode and leave it in the locker.

Smok­ing is pro­hib­ited through­out the Spa.

We are ani­mal lovers, but we can’t allow pets.

Please leave your valu­ables at home or in your room. We are not respon­si­ble for lost items.

 

Age require­ments

Spa treat­ments are avail­able to guests 16 and over, unless with a chaperone.

 

Tip­ping Policy

Tips are totally optional, and please keep in mind that the best tip you can give our staff is to refer a friend or share your experience with her on Tripadvisor or our website.