Tuesdays & Wednesdays: 10:30AM-8:30PM
Friday - Sunday: 10:30AM-20:30PM
Kocoon Gift Certificates
A spa gift is a great way to pamper your loved ones! All treatments are available in gift certificates, valid 1 year. Gift certificates can be combined with spa products. Feel free to ask us for recommendations or visit our online shop to purchase your gift certificate.
Kocoon reserves the right to modify, discontinue or raise prices on certain treatments without prior notice.
We encourage you to schedule your appointment in advance to ensure your preferred treatment on appointment time is available.
- Fastest and best way: 24/7 Online reservation with real time schedule
Call or message our Spa Advisors during business hours:
- (86) 137 179 434 06
- Wechat: Kocoon_spa
We recommend arrival 15 minutes before your scheduled appointment so you can relax in the lounge-as a prelude to your spa treatment.
In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Late arrivals: If you are late, we may be forced to shorten your appointment time or reschedule your service. Full price will be applied.
Cancellations: No shows and last minute cancellations cost a therapist time and money. We appreciate if you can contact us at least 3 hours prior to your booking time so we have a chance to rebook your spot.
Repetitive late cancellations: We try not to ask for cancellation deposits upon booking, on the other hand, after 2 late cancellations recorded or a no show, a 50% cancellation deposit will be required for us to guarantee your next booking.
Please let us know if you have any health problems such as high blood pressure, injuries or if you are pregnant as some treatments may not be suitable. If you are pregnant, we advise you to seek the advise of your doctor prior to your spa visit, as some treatments may be unsuitable.
Before your treatment
To allow us to safely deliver our services by minimizing any risk of injury, and to ensure we provide you with the best service and treatment possible, we will ask you to fill in a confidential form before your first facial or massage with us.
During your massage
You may undress completely or wear our disposable underwear. In both cases, our therapist will keep your body covered with towels during your massage.
After your massage
The massage will improve your blood circulation and stimulate the detoxification process. We recommend you drink plenty of water so that your body can flush out all the toxins and prevent dehydration.
In order to ensure that Kocoon is a tranquil environment, please turn your mobile on silent mode and leave it in the locker.
Smoking is prohibited throughout the Spa.
We are animal lovers, but we can’t allow pets.
Please leave your valuables at home or in your room. We are not responsible for lost items.
Spa treatments are available to guests 16 and over, unless with a chaperone.